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Appointments

How to Book an Appointment

What happens when you make an appointment?

  • Our team will ask you why you need an appointment. Please do given as much information as you can.
  • We use what you tell us to decide the help you need and how quickly it is required. We also think about who would be the best person to see you, and where and when you should be seen.
  • Let's work together and make sure you recieve the right care at the right time.

Any information you share is treated in the strictest of confidence.

1

Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.

2

Routine

I have a non-urgent problem and can wait to be seen.

3

Physician Associate

For minor illness and injuries

4

Practice Nurses and Clinical Pharmacists

Practice nurses are qualified and registered nurses.

5

Urgent (same day)

I have an URGENT health concern requiring on the day attention

6

Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999

Previously shielded or Immunosuppressed patients

Please remind us that you are a shielded patient when booking an appointment to see our nurse, HCA or phlebotomist.  You can also arrange a telephone/video appointment with your GP who will discuss arrangements with you if you need to be seen by your GP in person.

Please can all patients be aware of the following guidance

  • Please arrive in good time for all appointments. When you arrive at the surgery please check in for your appointment at our front desk and register your car number plate at the computer.
  • Face coverings are not compulsory but we kindly do ask if you can wear one if able to, in order to protect our staff and other patients. You may be asked to wait outside the GPs room if you cannot wear a mask.
  • Please do NOT attend the surgery if you have any Coronavirus symptoms or have had a Positive test within the last 5 days. - New cough, high temperature or loss of sense of taste or smell.
  • You may be asked about Covid symptoms prior to attending. If any are present we will respectfully request that you rebook via telephone.
  • Please use the toilet before coming to the surgery.
  • If a chaperone is required this will be provided by Tonbridge Medical group.